Faq

Check-in is available from 3.00 pm and check-out is by 12 noon. For early arrivals or late depar-tures, Our Concierge team is at your complete disposal to provide assistance in case of early ar-rivals or late departures, allowing you to enjoy the city at your leisure.

Cancellation terms vary according to the rate and stay period booked. We recommend referring to your confirmation for the applicable conditions or contacting the Reservations Office directly for further information.

Small dogs are welcome at Grand Hotel Vesuvio throughout the year, with the exception of the night of December 31st. To ensure your room is prepared with every care, the presence of pets must be requested at the time of booking and is subject to prior written authorization. To pre-serve the comfort and atmosphere of our guest spaces, please note that pets are not permitted in any dining areas, including the breakfast room, La Vesuvietta, the Sky Lounge, and the Caruso Roof Garden.

Guests under the age of 18 must be accompanied by at least one parent. Alternatively, they may stay with an adult provided they present a written authorization signed by both parents. The au-thorization must state the full personal details of the minor, parents, and accompanying adult, along with copies of both parents’ identity documents. At check-in, both the minor and the ac-companying adult must present valid original identity documents (photocopies are not accepted).

To enquire about Day Use availability, please write to reservation@vesuvio.it: our team will re-spond within 48–72 hours to assess availability. For immediate assistance or urgent requests, please contact our staff directly at +39 081 7640044.

Our Concierge team will be pleased to assist with transfers and personalised experiences dur-ing your stay. Please email concierge@vesuvio.it, including your booking confirmation number in the subject line – our team will get back to you within 48–72 hours.

We offer our guests the convenience of a private garage, available upon reservation and for an additional fee, with easy access upon arrival.

Our generous breakfast buffet is normally included in your stay, unless otherwise specified in your booking terms. Our generous breakfast buffet features a wide continental selection of homemade cakes, honey, fresh vegetables, as well as meat and fish options. Guests can also or-der à la carte specialities, freshly prepared by our Chef at the dedicated cooking station.

Our breakfast buffet is warmly open to non-resident guests as well. To ensure the best experi-ence and availability, the service is available upon reservation and for a fee. You may reserve a table by calling +39 081 7640044 or emailing breakfast@vesuvio.it: our team will be pleased to respond within 48–72 hours.

Yes. Connecting rooms are available, subject to availability. For further information or to make ar-rangements, please contact our Reservations team at reservation@vesuvio.it ( our team will be pleased to respond within 48–72 hours) or call +39 081 7644483.

Yes. La Vesuvietta, Caruso Roof Garden and the Sky Lounge Bar welcome non-resident guests dai-ly. Advance reservations are required for Caruso Roof Garden, while availability at La Vesu-vietta and the Sky Lounge Bar is confirmed on arrival at the hotel.

Reservations can be made through our official website.

The restaurant is open for dinner daily, Monday through Sunday. On Saturdays and Sundays, it is also open for lunch.

A smart casual dress code is required; beachwear is not permitted.

Yes, you can gift an exclusive dining experience for two at Caruso Roof Garden with a gift voucher, valid for one year from the issue date.

The experience features a 4-course menu (starter, first course, main course, and dessert), guided by our Maître according to our current menu, with water and coffee included.
Two options are available:
Option A (€300.00): Excludes wines and alcoholic beverages.
Option B (€360.00): Includes a selection of DOC wines curated by our Restaurant Manager.To request a voucher, please contact us with your chosen option and the contact details (full name and phone number) of both the purchaser and the recipient. Vouchers are issued upon non-refundable online prepayment.

To request a voucher, please contact our dedicated team at events@vesuvio.it, specifying your preferred option along with the full name and telephone number of both the purchaser and the recipient. Our team will be pleased to respond within 48–72 hours. Vouchers are issued upon completion of non-refundable online prepayment.

Please note: Purchasing a voucher does not guarantee an automatic table reservation. The recipient will need to book directly through the hotel website up to 14 days in advance, subject to availability. Vouchers cannot be redeemed on New Year’s Eve, public holidays, or during special fixed-menu events.

The hotel offers beautifully decorated historic reception rooms and panoramic terraces, ideal for intimate receptions, gala dinners and executive board meetings, with every detail carefully considered.

Our Events and Banqueting team provides a bespoke planning service for every occasion. A dedicated contact will work closely with organisers or couples on everything from styling and menus to logistical coordination, ensuring every detail is carefully considered.

Agencies, suppliers and professionals interested in working with Grand Hotel Vesuvio may submit their company profile or proposal to provider@vesuvio.it, ensuring a response within 7–14 days. Each submission will be considered in accordance with the hotel’s quality standards.

Content creators and digital professionals are invited to send their collaboration proposal and me-dia kit to social@vesuvio.it, guaranteeing a reply within 7 to 14 days.

If you are interested in career opportunities with Grand Hotel Vesuvio, please send your up-to-date CV to cv@vesuvio.it, with a response guaranteed within 7–14 days.